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Frequently Asked Questions
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What are the Shipping options?We send all local orders through Correos de Costa Rica with a fixed cost of 3,000.00 colones.
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What are the taxes or duties I have to pay?All products must pay 13% VAT, according to regulations of the Ministry of Finance of Costa Rica.
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When will I receive my order?Orders in Costa Rica will arrive within 2 to 6 days. For more information on shipping rates, hours, and policies, see our shipping page. Cultivo Biointensivo does not guarantee delivery dates for any shipment.
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What do I do if I never received my order?Please contact us at conectate@cultivo.bio and provide your order number along with any other details about your order, such as products, quantity, order date, etc.
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What do I do if I receive a faulty order?Please contact us at conectate@cultivo.bio
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How do I make changes to an order that I have already placed?Please email us at conectate@cultivo.bio with your order number and changes. One of our team members will reach out to you for support.
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Where are you located?We are located in the town of Biolley in Buenos Aires, Puntarenas Province, Costa Rica.
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How is the product made? Where do the materials come from?Our products are grown under a rainforest canopy, with the freshness and power of the Talamanca Mountain Range, under the highest quality standards, ensuring the concentration and effectiveness of our products.
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How do I contact your company if my question is not answered here?Please contact us via conectate@cultivo.bio or by phone at (506) 6166-87-70
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